Our warehouse and customer service Queens are currently taking a break for Easter. Please expect dispatch delays in orders processed between Friday 15th April and Monday 18th April. We will be back on Tuesday 19th April and will have your order dispatched as soon as possible. Thanks for your patience and we apologise for any inconvenience caused.
All Australian orders are shipped Express with the Australia post service which takes 1-3 business days from dispatch.Same Day Delivery
Available for Sydney metro residents between 7am and 12.30 on weekdays.
Delivery will arrive before 6pm.
If you order after 12.30pm your delivery will be scheduled for the next day.
Express Delivery: 2-4 days using DHL express service
Bydee processes all orders in AUD. While the content of your cart is displayed in your country's currency, you will checkout using AUD at the most current exchange rate.
Some countries will charge customs & import duties. Unfortunately we are unable to provide an estimate or offer information. We suggest contacting your local customs office so you are aware of the exact charges that could potentially be incurred.The below shipping costs are displayed in AUD
- ◦ To lodge a return for a store credit please use our returns portal by clicking here.
- ◦ We accept returns for change of mind, size changes and style changes in exchange for a store credit only. We do not offer refunds unless an item arrives faulty or damaged. Due to high demand we do not offer exchanges as we cannot guarantee that the item/s will be in stock once we receive your return. All returned items will automatically receive a store credit valid for 12 months which can be used storewide, online only.
- ◦ You have 30 days from the date you placed your Bydee order to lodge a return request. The item must be returned in its original condition, unworn, unwashed, unsoiled, with tags and the hygiene liner still attached, no odours (including perfumes). If these conditions are not met, the return will be rejected and returned to you at your own expense.
- ◦ Please note that it is the customer’s responsibility to pay for all shipping costs when returning their item/s. Once your return has been lodged in our portal, you will receive an email directing you to pay for your return. This return label can then be printed and attached to your parcel for you to take to your nearest Australia Post drop off location. Please allow up to 3 business days from when your return is received at our warehouse for your store credit to be issued. Bydee is not responsible for any lost or damaged items when returning.
- ◦ All items in our SALE section are final sale, they will not be restocked and can not be returned.
- ◦ If you purchase your item during a storewide discount or sales promotion period and would like to return your item, we will provide you with a store credit of the amount paid at the time of purchase. If an item is purchased during a sales promotion period and is returned for a credit, any replacement items will need to be re-purchased at the value they are listed for on our site at the time of re-purchase.
- ◦ If you place your first order using our welcome discount code and would like to return your item in exchange for a store credit, we will honour the 10% discount off your first order in this instance. Please contact our customer service Queens and we will provide you with a new welcome code to be used in conjunction with your store credit.
- ◦ Bydee offers Shipping Protection at checkout for $1.80. This will cover all parcel loss, damage, and theft. If you decide not to purchase Shipping Protection at the checkout, Bydee is not liable for lost, damaged, or stolen items.