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We absolutely do and the'yre a great gift idea. You can click through here to purchase a Bydee gift card.
We offer a variety of gift card values online. Once you have selected your amount and checked out, your Bydee gift card will be generated and emailed to you, ready for use online or in store!
You will receive your Bydee e-gift card within 24 hours of purchase via email. You can then send it directly to your loved one or print and gift away!
Gift cards are delivered by email only. To redeem, simply enter your gift card number and pin at the checkout.
Please note: gift cards cannot be used to purchase other gift cards.
Just contact our Customer Service Queens here and they can resend this to you!
Please note, we can only re-send gift cards associated with the email you are contacting us from for security reasons.
Gift cards are valid for 3 years and can be used sitewide and in-store!
Shopping online?
We accept payment through Bydee Gift Cards, AFTERPAY, Klarna, Paypal and all major debit and credit cards, including AMEX.
Unfortunately, we cannot process payments via telephone or email.
Please note that orders placed through PayPal will not be fulfilled until the payment is no longer pending.
Visiting us in-store?
We accept payment through Bydee Gift Cards and all major debit and credit cards, including AMEX.
Unfortunately, we do not accept cash or Afterpay in-store, and we cannot process payments via telephone or email.
From us to you - Earn points to redeem on purchases across our site and get Bydee Babes Club member-only offers, rewards and exclusive first access to launches, sales and events. It’s the rewards program that treats you every time you treat yourself!
Everyone is invited to the Bydee Babes Club! Simply create an account here and start earning points. It’s free to join!
As a Bydee Babes Club member, you can enjoy birthday vouchers, and receive exclusive emails detailing launches, sales with events and more!
Unlock new levels of the club as you move through the rewards program.
To update your details, just head to “my account”, and you can update from there!
For your birthday, you can also add this on the Rewards page.
The Bydee Babes Club rewards program has had an upgrade! Please head to the rewards page to enter your birthday into the new program.
If this has resulted in you missing your birthday reward, please reach out to our customer service queens here and they will assist you!
To earn 10 points by writing a review, please visit the product page for your latest order and click on the 'Write a Review' button.
Please note only one review per email address, on any one product will be eligible for points.
Yes, we sure do! Just make sure you have your order number accessible so we can assist!
Our current opening hours are listed below; this can vary seasonally and on public holidays! Please check Google here for the most up-to-date hours!
Opening Hours
Monday - Friday: 10am - 6pm
Saturday-Sunday: 9am - 5pm
Our beautiful store is located at 5/102 Dunning Ave, Rosebery, NSW 2018.
Click here for directions on Google Maps
We can't wait to see you in-store!
You can contact the store via call or text!
Can't get through? Please leave a voicemail or text so the store team can get back to you.
Please note this is not a customer service line. The store team do not have access to customer service functions and can only assist with store-related enquiries.
We are only able to hold items until the end of the day.
Please contact the store directly via phone (0410 954 720 ), and they would be more than happy to confirm if the product is available and pop it on hold until the end of the day.
The current collections available in store are:
- The Babes Collection ~ Carvoeiro (Alegre and Paradiso)
- Le Jardin (Soleil, Marseille, Fleur, Rosalia)
- Agapi (Alythia, Aphrodite, Frutta, Luna)
- Tropico (Salsa and Cabana)
- Postcards (Vacanza, Cobalto and Portofino)
To ensure the long-lasting quality of your Bydee pieces, we recommend following the below care instructions.
Bydee encourages you to follow the above instructions when caring for your pieces, as we do not take any responsibility for ruined or damaged garments due to poor washing and handling care.
If you have any further questions on caring for your Bydee pieces, please click here and our Customer Service queens will assist you!
To ensure the long-lasting quality of your Bydee pieces, we recommend following the below care instructions.
We encourage you to avoid machine washing your swimwear pieces with detergents and bleach as these are too strong for swimwear fabrics. Hand washing will ensure your Bydee Swim pieces retain their colour & shape. If you choose to use detergent to hand wash your Bydee swimwear pieces, we suggest using a mild fragrance-free or a mild detergent specifically designed for swimwear fabrics. Please note that exposure to sun cream, tanning lotion, and high levels of chlorine and magnesium can damage and/or discolour your swimwear pieces. Please also be cautious of rough surfaces, which can cause pulling and snagging.
If you have any further questions on caring for your Bydee pieces, please click here and our Customer Service Queens will assist you!
Unfortunately, from time to time, we may have stock-level inconsistencies that cause rare out-of-stock scenarios. We will always email you to let you know that your product cannot be fulfilled, and we will refund you to the original payment method.
We will refund an entire set if one item is out of stock.
If you have purchased more than one set, we will ship out the ones that are in stock and refund the other.
We greatly appreciate your understanding!
Unfortunately, we are unable to make manual changes to an order once it has been placed. Please ensure when you place your order that you double-check the selected styles and sizes in your cart prior to proceeding to the checkout.
Address change
We would suggest reaching out to the courier company (Australia post for AU and NZ post or DHL for NZ) to have this parcel redirected to your preferred address. Item changeWe suggest you make a separate order for the preferred item and send back the other one once you've received your original order. From there, so long as the return is in its original condition, we will be able to issue you a refund for the original (just be sure to let Customer Service know here)
After your order has been placed, it will be processed and prepared right away - we want to get your new Bydee pieces to you ASAP!
If you wish to cancel your order, please get in touch with our Customer Service Queens here within 1 hour of placing your order and we will try our best to accommodate your request. Due to quick turn around times, this is not always possible.
Please note: Most orders are shipped within the same business day, so if it is too late to intercept, we ask that you wait until the order arrives and follow the applicable return procedure.
Once you’ve picked out and ordered your Bydee Piece, you’ll receive an email confirmation with your order details. If you don’t receive it, please double-check your spam folder or reach out to our Customer Service Queens here
Once your order has been packed by our warehouse team, you will receive an email with the tracking number so you can keep an eye on the delivery.
If you can't find it, Please reach out to our Customer Service Queens here
*Tracking to appear on the Australia Post website once the parcel has been collected from our warehouse and scanned at an Australia Post Depot. This usually occurs after 7pm on the day of dispatch but can take up to 24 hours.
We know the feeling of being obsessed with something and not being able to get it yet! We aim to restock our most popular prints and styles every 6-8 weeks but sometimes this varies.
Our best advice is to sign up for our email newsletter here to stay up to date with all our upcoming restocks and new collection launches.
You can also sign up for our back-in-stock notifications to be emailed as soon as a particular item is restocked - you’ll find where to do this on the product itself.
If you have a question about a specific collection restock please reach out to our Customer Service Queens here or use our chat bot for an overview of all upcoming restocks!
At the moment we are an exclusively online business making our website (and flagship Rosebery store) the only place you are able to purchase Bydee products. However, keep an eye out on our social media platforms as we have some exciting movements on the horizon. As soon as you can shop Bydee anywhere else, we’ll make sure you know about it!
Unfortunately, many manufacturers rip off small labels like Bydee, and it is truly devastating to see our hard work copied.We can assure you these are not the same product and the quality will be nowhere near the same as a Bydee piece. Not to mention we use certified Repreve fabric, made from post-consumer material, you can even find the certification labels on our pieces.
If you see someone claiming to sell our products or using our designs please contact us here with a photo so we can look into it!
We accept returns for change of mind, size changes and style changes in exchange for a store credit. To lodge a return for store credit, please use our returns portal here.
Once we receive your return, we’ll process your store credit, and then you will be able to reorder the style/size you would like, provided we have it in stock!
Due to high demand, we do not offer exchanges as we can’t guarantee that the item/s will be in stock once we receive your return.
Please know that all items in our SALE section are final sale, they will not be restocked and can not be returned.
If an item is out of stock, please sign up for the Product’s “back in stock” email notifications to stay informed on when it will be back. You’ll find this on the product itself on our website!
Need it sooner? Reach out to our Customer Service Queens to see if we can make it happen here!
Yes absolutely! Just email our customer service queens here.
We're so sorry you ended up with a piece that isn't top quality! This is certainly not what we expect our customers to receive. Please follow the below steps and we will get this sorted for you ASAP!
Please let us know here that you have lodged a Return and from here, we can get to work setting you up with a pre-paid Returns label and all the info you need to know to make the return at your earliest convenience.
From there we will issue a replacement or refund depending on whether the item is in stock.
We’re so sorry you ended up with the wrong piece! This is certainly not the experience we expect our customers to have with us at Bydee. Please follow the below steps and we will get this sorted for you ASAP!
1. Please lodge a return through our portal here and select "Incorrect Order" for the item(s) you are returning.
2. Next, select DHL to have a Return Label generated for you. Please allow up to 24hrs for this label to come through.
3. You will need to upload photos onto our Returns Portal of the item(s) you received, inclusive of the parcel you received them in. Please ensure the photos are clear so that we can review this as part of our process and make sure we get your correct pieces to you ASAP! It additionally helps us if you are able to include a picture of the photo card you received with your Order stating who packed it!
4. Ensure you fill out your returns card that came with your order.
5. Please let us know here when you've shipped your incorrect item(s) back. Once we have confirmation of this, we can get to work to send out your correct Order immediately!
Yes. As you are located in Australia or New Zealand and your return is processed by our warehouse staff, you are able to do this.
You won't be able to process this through the portal. Please contact our Customer Service here to let them know exactly what you are returning and include a clear note in your satchel with the following:
If anything goes wrong and the additional items get missed in your credit we will know what you sent back as you emailed our Customer Service Queens! Please reply to that email thread so they can fix this for you.
Once we receive your return, we aim to process it within 3 business days. Once we have processed it, you’ll receive a separate email from Bydee with your store credit. This email will feature your unique store credit code that you can use on your next Bydee order.
If your store credit voucher email doesn’t come through right away, please check your spam folder.
If your return has already been delivered and we still haven’t processed it within our 3 day timeframe, please get in touch with us here. Please include the tracking details in your email so we can get this sorted for you.
As they always say, knowledge is power! We want you to know what to do next so make sure you check your email or junk folder for the email containing all the details on what to do next (this email is automatically sent to you once your return has been lodged). If you have checked your email folders and still can’t find the email, contact our Customer Service Queens here and we’ll help you out!
Please note, for security purposes, we can only send the store credit to the email you are contacting us on.
We know it seems simpler to just drop off your return on your own but our warehouse is not open to the public. However, we can accept in-store returns if you purchased your Bydee pieces online. We will exchange the pieces for you if the item is available in-store. If the item is out of stock in-store, our helpful Customer Service Queens will lodge a return for you via the online returns portal and take your Bydee pieces, so you don’t need to ship them back to us. You will receive an online store credit to re-purchase your favourite Bydee pieces!
This is issued via the email you ordered with. Please check your junk/spam folders. If you still can't find it, contact our Customer Service Queens here and they will help you out!
Please note, due to security reasons we are only able to issue the credit to the email you are contacting us from.
Your store credit is valid for 12 months so you can be sure that if there isn’t something you want to use it on right now, there certainly will be within this time! Your store credit can be used storewide, online only. Happy Shopping!
All items in our SALE section are final sale, and can not be returned.
Storewide discounts or sales running for a limited amount of time are valid for a store credit of the amount paid at the time of purchase. Bydee does not accept exchanges of size, style, or refunds. If an item purchased during a sale of this kind are returned for credit, any replacement items will need to be purchased at the value they are listed for at the time of repurchase.
We know sometimes you would prefer to keep your celeb status a secret and have us ship to your PO Box 😉 We use Australia Post Express, DHL Express and DHL Ecommerce, and they ship to PO boxes.
Unfortunately, this service is unavailable for same-day delivery.
We love that you want to get your pieces ASAP!
We try our best to send out your Bydee orders on time each day. This means all orders received by 11 am Monday-Friday (excluding public holidays) will be shipped out by our Warehouse Queens on the same day. Otherwise, your order will be processed and dispatched from our warehouse the next business day.
Once it is picked up by Australia Post or DHL, your Express Shipping timeframe will commence!
We use the fastest shipping method available by both Australia Post and DHL. Unfortunately, there can sometimes be Delays in shipping timeframes, and these are out of our control. If you have any concerns about your parcel’s delivery timeframe once it has been dispatched, we encourage you to get in touch with the postage/courier service as they will be able to provide you the most up-to-date information.
Selecting Shipping Protection at the checkout is a really smart move! Shipping Protection covers your Bydee pieces from loss, damage and theft in the delivery process. This means that if your Bydee piece is mishandled by the courier service, you are able to make a claim through Bydee’s Shipping Protection policy and we can replace your Bydee piece(s). In the unlikely event that your parcel has been mishandled, please click here to lodge a claim.
Not to worry!Reach out to our Customer Service Queens here and they will create a store credit to the value of the items ordered (This does not include shipping or shipping protection costs)
You will need to repurchase shipping again on your new order, as the same tracking details from your previous order can not be used. Simply because each tracking number is unique and, once created and scanned through transit, can not be used again.
We see a lot of messages from our customers wanting to be able to put their favourite pieces aside or grab one early so they don’t miss out! We wanted to give you the option of being able to purchase your favourite pieces as early as possible.
With our Pre-Order, you can secure your order whilst the products are shipped to us at our Warehouse. This means there is a delayed dispatch on your order(s). Don’t worry, though! We will always let you know on the product descriptions what the dispatch time frame is so you know when to start getting excited that it’s on its way!
You can track your same-day delivery with the tracking link in your confirmation email or by entering it here.
You will receive SMS updates along your parcels journey!
When your order is close, please ensure someone is available for delivery to prevent your Bydee pieces from being returned to us.
To avoid having your Bydee pieces returned to us, we highly recommend that you be home to accept your same-day delivery.
Occasionally, Rendr’s Couriers (our same-day delivery partners) may leave your new Bydee pieces in a safe place; however, this is not always guaranteed. If the courier is unable to leave your parcel, it will be returned to us.
Please know that this could involve a redelivery, which may include an additional charge at your own expense.
Same/next-day delivery is only available for addresses within 30km of our warehouse in Mascot.
If you’re located within 30km of our warehouse, same/next-day delivery will automatically appear as a shipping option at the checkout based on your postcode.
To avoid having your Bydee pieces returned to us, we highly recommend that someone be available to accept your same-day delivery.
Can’t see it at the checkout? Order with Express to receive your Bydee within 1-3 business days.
Your same-day order will be delivered by Rendr’s couriers!
They use a range of couriers to get your order to you as quickly as possible.
If you have any questions, please contact our amazing Customer Service Queens.
When refunding an item:
Bydee Shipping Protection covers the subtotal of the order. Shipping costs, taxes and the protection fee are not included.
When replacing an item:
Bydee Shipping Protection covers all costs in relation to the replacement of the order. This includes any shipping fees, duties and taxes.
Claim Filing Requirements
Claims Reporting Time Frame(s):
It is understood and agreed that the following timelines for claims transmittal must be adhered to for a claim to be processed:
All other claims should be filed as soon as discovered but no later than 30 days from the last checkpoint.
Packages labelled "return to sender":
**Please note: Claim Reporting timeframes apply.
Delivered to the wrong address:
Orders stuck in customs:
Orders marked as unfulfilled or unshipped:
Delivered but missing packages:
For packages marked "delivered" yet not received are considered stolen and must be filed within 5 days of the “delivered” date.
Damaged items:
Exclusions:
While rare, shipping companies can occasionally misplace packages, so we offer shipping protection for our customers.
We encourage you to lodge an enquiry with the shipping company to investigate this, and if you need any information from us to further your case, please reach out to our Customer Service Queens here. We will also be more than happy to lodge an inquiry on our end, just include that request in your email!
Bydee is not liable for packages determined by postage services to be lost/damaged/stolen. Once the package leaves our warehouse, it is considered to be in the custody of the courier, and the responsibility lies with them.
Services shall be governed by and construed in accordance with the laws of Australia.
We know how frustrating it is when your parcel doesn’t arrive when expected!
To lodge a claim, please do here and tick the box "I have shipping protection for this order".
Our Customer Service Queens will then review your claim and let you know the next steps of your claim.
Time frames for lodging your claim:
In the event of theft, upon Bydee’s discretion, we may require a police report to be filed with the local authorities attesting to the theft of the covered property. Security video showing evidence of theft may substitute for a police report.
The collection-specific size guides can be found on the product pages. Please make sure you have selected the style and print you wish to buy to ensure the sizing chart is accurate!
We've made some changes to our sizing and added the XS size, which has slightly impacted the measurements of all sizes. We recommend checking the size guide specific to the product you are purchasing to ensure you find the right size for you.
If you’re still unsure which size to buy, please get in touch with our helpful Customer Service Queens here for tailored sizing advice. Please include your measurements for your bust, waist, high hip and bottom, and your usual clothing size (including the country you are from) so we can provide accurate sizing advice to help you find your perfect Bydee piece!
To measure, please follow these instructions:
We suggest measuring four key points on your body to find your perfect size. It's best to wear as little clothing as possible when taking these measurements. We recommend holding the measuring tape flush against your body, ensuring not to pull too tightly for the most accurate measurements. If you don't have a tape measure, you can use a piece of string and measure it with a ruler afterwards!
Bust
Measure around your chest at the fullest point of your bust with no bra.
Waist
Measure around the narrowest part of your waist.
High Hip
Measure around your hips at the very top of your hip bone.
Bottom
Measure around the widest part of your bottom.
Hot Tips
We at Bydee know that all bodies are different - that’s what keeps things interesting! Our sizing runs true to our cm/inch size guide (ensure you are measuring as per the image on the guide).
If you’re still unsure which size to buy, please contact our helpful Customer Service Queens for tailored sizing advice. Please include your measurements and usual clothing size (including the country you are from) so we can provide you with accurate sizing advice to help find your perfect Bydee piece!
We have a filter feature on our website to help you find your perfect Bydee bikini!
1. Select swimwear on the banner, and you will see these options:
2. Just click through and shop your desired styles!
Still can't find what you are looking for or need help with ready-to-wear? We’d be more than happy to help! Please contact our Customer Service Queens here. Be sure to include your measurements so we can assist you properly. If you aren’t quite sure how to measure yourself, follow the image instructions on our page here.
Our Customer Service Queens are trained in providing tailored sizing & style advice, so the more detail you provide us, the better we can help!
We don't use padding or cups in our swimwear as we use high quality double lined Italian Lycra. This adds a thickness to our pieces that makes padding an unnecessary step for our designs.
If you wish to add padding or cups, you can make a small incision on the inside layer of the fabric where you can slide padding or cups in and out without the material fraying.
We make a conscious effort to be plastic-free in all aspects of our business.
All orders are sent out in mailer bags made from 100% biodegradable and compostable materials. Not only do we send orders packaged sustainably, but we have also partnered with our ethical manufacturers to receive all shipments plastic free.
Our carry bags in-store are also recyclable (Just remove and reuse the ribbon!)
We don’t claim to be perfect, but we always promise to be ever-evolving as we strive to build upon our sustainably conscious practices.
We are committed to continue doing better and making responsible choices, so it's easy for you to make them too.
Bydee is passionate about sustainability and doing our part to inspire positive change. For this reason, we are making the conscious decision to adhere to our mission and opt out of consumer-driven promotional sales such as Black Friday and End of Financial year.
You can find all items currently on sale here for swim and here for ready to wear.
Storewide discounts or sales running for a limited time are valid for a store credit of the amount paid at the time of purchase. Bydee does not accept exchanges for size, style, or refunds. If an item purchased during a sale of this kind is returned for credit, any replacement items will need to be purchased at the value they are listed for at the time of repurchase.
Terms & Conditions *Minimum spend $150. Valid on full price items only excluding sale items and gift cards. To redeem online log into your Bydee account and enter your code at the check out. To redeem in store, show your welcome email at checkout for it to be applied to your order. Code will expire after first use. Discount can only be used once per customer. Discounts cannot be used in conjunction with other offers and cannot be applied to previous orders.
Terms & Conditions *Minimum spend £120. Valid on full price items only excluding sale items and gift cards. To redeem online log into your Bydee account and enter your code at the check out. Code will expire after first use. Discount can only be used once per customer. Discounts cannot be used in conjunction with other offers and cannot be applied to previous orders.
Our jewellery is 14K gold plated on a brass metal base. The pieces feature a range of natural stones and Cubic Zirconia along with some glass beads & stones.
Additionally, we use e-coating on our pieces. E-coating involves plating the metal with a thin, clear ceramic layer, which creates a barrier between the metal and the environment, protecting it from tarnishing. This process also makes the metal hypoallergenic, allowing those with metal allergies to wear our jewellery comfortably.
To learn more about an individual piece, we recommend checking out our product page or getting in touch with our amazing Customer Service Queens.
Our jewellery is gold-plated, and whilst minimal exposure to water is okay, we recommend reducing this exposure as much as possible to get the most out of your Bydee pieces.
Additionally, we use e-coating on our pieces. E-coating involves plating the metal with a thin, clear ceramic layer, which creates a barrier between the metal and the environment, protecting it from tarnishing. This process also makes the metal hypoallergenic, allowing those with metal allergies to wear our jewellery comfortably.
No, we are pleased to say that all Bydee jewellery is crafted without nickel or lead.
Our Jewellery is crafted to last; however, taking the time to care for your pieces properly will also ensure longevity; we recommend following our care instructions below:
When not wearing your jewellery, store in a cool, dry place.
With consistent wear, natural oils and dust can build up on your favourite jewellery pieces. To remove any build-up, we recommend using a gentle polish cloth without chemicals. Please avoid harsh cleaning or polishing chemicals.
After wearing your jewellery, gently wipe it down to remove any natural oils or products.
We accept returns for change of mind, size changes and style changes in exchange for a store credit.
To lodge a return for a store credit, please use our returns portal.
Need more help? We recommend getting in touch with our amazing Customer Service Queens.
Need help now?
Chat live with our friendly Customer Service Queens Monday - Friday 9am-4pm AEST / AEDT
Live chat not available?
View our FAQs or email us and we'll get back to you within 24 hours.
In the meantime, please check our FAQs here in case we can answer your enquiry there.
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