Returns Policy

  • To lodge a return for a store credit please use our returns portal by clicking here.
  • We accept returns for change of mind, size changes and style changes in exchange for a store credit. We do not offer refunds unless an item arrives faulty or damaged.
  • All items in our SALE section are final sale, they will not be restocked and can not be returned.
  • You have 30 days from the date you placed your order, to lodge a return request. The item must be returned in its original condition, unworn, unwashed, unsoiled, with tags and the hygiene liner still attached, no odours (including perfumes). If these conditions are not met, the return will be rejected and returned to you again at your own expense.
  • Please note that it is the customer’s responsibility to pay for all shipping costs when returning their item/s. Once your return has been lodged in our portal, you will receive an email directing you to pay for your return. This return label can then be printed and attached to your parcel for you to either:
  1. Drop at your local post office
  2. Drop at your local post box
  3. Leave with a mail carrier
  • Please allow up to 3 business days from when your return is received at our warehouse for your store credit to be issued. Bydee is not responsible for any lost or damage items when returning.
  • All items in our SALE section are final sale, they will not be restocked and can not be returned.
  • If you purchase your item during a storewide discount or sales promotion period and would like to return your item, we will provide you with a store credit of the amount paid at the time of purchase. If an item is purchased during a sales promotion period and is returned for a credit, any replacement items will need to be re-purchased at the value they are listed for on our site at the time of re-purchase.
  • If you place your first order using our welcome discount code and would like to return your item in exchange for a store credit, we will honour the $20 discount off your first order in this instance. Please contact our customer service Queens and we will provide you with a new welcome code to be used in conjunction with your store credit.
  • Bydee offers Shipping Protection at checkout for $1.80. This will cover all parcel loss, damage, and theft. If you decide not to purchase Shipping Protection at the checkout, Bydee is not liable for lost, damaged, or stolen items.