Unfortunately, we are unable to make manual changes to an order once it has been placed. Prior to checking out, please ensure all items and personal details are correct.

Address change
We would suggest reaching out to the courier company (Australia post for AU and NZ post or DHL for NZ) to have this parcel redirected to your preferred address. 

Item change

We suggest you make a separate order for the preferred item and contacting our amazing Customer Service Queens.

Once an order has been placed, it is processed immediately. To avoid disappointment, please know that we may not always be able to cancel orders. 

If your order has been shipped and is currently in transit, please know we can no longer facilitate a cancellation.

For more help, please contact our amazing Customer Service Queens.

Once your order has been placed, a confirmation email containing your invoice will be sent to the email linked to your order.If you did not receive your confirmation email, please check your spam or junk folder.

Still need help? Please contact our amazing Customer Service Queens.

Once your order has been dispatched by our amazing Warehouse Team, you’ll receive an email with your tracking number and link.

If you did not receive your tracking email, please check your spam or junk folder.

Need help tracking your order? Please contact our amazing Customer Service Queens.

We aim to restock our newest collections and prints every 6-8 weeks, but this can vary on occasion.

If you know the print and style you’re after, we recommend signing up for our back-in-stock notification on the product page to be emailed the moment that particular item is restocked.

If an item is listed as Final Sale, it sadly won’t be returning once sold out so we can make room for exciting new launches.

Need more help with a product restock?Please contact our amazing Customer Service Queens.

Please see here for our Shipping Time Frame.

Still need help with shipping? Please contact our amazing Customer Service Queens.

All orders, unless same day delivery is selected, can be delivered to a PO Box or Parcel Locker.

Please reach out to our amazing Customer Service Queens and they will be more than happy to look into your order.

To avoid having your Bydee pieces returned to us, we highly recommend that you are home to accept your same-day delivery.

Occasionally, Rendr’s Couriers (our same-day delivery partners) may leave your new Bydee pieces in a safe place, however, this is not always guaranteed. If the courier is unable to leave your parcel, it will be returned to us.

Please know that this could involve a redelivery, which may include an additional charge at your own expense.

Need help with your Same Day Delivery order? Please contact our amazing Customer Service Queens.

Same/next-day delivery is only available for addresses within 30km of our warehouse in Mascot. 

If you’re located within 30km of our warehouse, same/next-day delivery will automatically appear as a shipping option at the checkout based on your postcode.To avoid having your Bydee pieces returned to us, we highly recommend that someone be available to accept your same-day delivery.

Can’t see it at the checkout? Order with Express to receive your Bydee within 1-3 business days.

Your same-day order will be delivered by Rendr’s couriers (our same-day delivery partners).

They use a range of couriers to get your order to you as quickly as possible.

Need help with your Same Day Delivery order? Please contact our amazing Customer Service Queens.

Shipping Protection covers your Bydee pieces from loss, damage and theft in the delivery process. This means that if your Bydee piece is mishandled after dispatch, you are able to make a claim through Bydee’s Shipping Protection policy.

We always recommend this added layer of protection when completing your Bydee order.

For Shipping Protection terms and conditions, please see here.

If you need to lodge a Shipping Protection Claim or would like an update on an existing claim please reach out to our amazing Customer Service Queens.

If your order has been delivered we always recommend checking your surrounding areas such as mailbox, doorstep, mailroom, concierge or neighbour.

In the instance your parcel can not be located we recommend checking your tracking link to see if your order has been delivered to your local post office or nearest parcel locker.

Still need help locating your order? Reach out to our amazing Customer Service Queens.

Once your order has been dispatched by our amazing warehouse team, you’ll receive an email with your tracking number and link.

If you did not receive your tracking email, please check your spam or junk folder.

Need help tracking your order? Please contact our amazing Customer Service Queens.

To lodge a return for a store credit, please use our return portal. We do not offer refunds unless an item arrives faulty or damaged. To ensure your item is eligible for return:

• The item(s) are returned in original condition, unworn, unwashed, and without odours (including perfumes).
• The item(s) has no marks or stains with tags and the hygiene liner attached.
• The return is lodged within 30 days of placing your order.
• Your item(s) must not be included within our SALE section at the time of purchase, as these are final sale; they will not be restocked and can not be returned.
• Please note that shipping and shipping protection costs are not eligible for store credit.
• All return credit notes are valid for 1 year from the date of issue.

Once your return has been lodged and paid for through the returns portal, you will be prompted to print your return label. Please attach this label to your parcel so your local post office can process it.

Have a question or need help with our returns policy? Please contact our amazing Customer Service Queens.

At this time we can only offer in store exchanges within our Rosebery Store, provided we have the stock available.

Alternatively to lodge a return for a store credit, please use our return portal. We do not offer refunds unless an item arrives faulty or damaged. To ensure your item is eligible for return:

• The item(s) are returned in original condition, unworn, unwashed, and without odours (including perfumes).
• The item(s) has no marks or stains with tags and the hygiene liner attached.
• The return is lodged within 30 days of placing your order.
• Your item(s) must not be included within our SALE section at the time of purchase, as these are final sale; they will not be restocked and can not be returned.
• Please note that shipping and shipping protection costs are not eligible for store credit.
• All return credit notes are valid for 1 year from the date of issue.

Once your return has been lodged and paid for through the returns portal, you will be prompted to print your return label. Please attach this label to your parcel so your local post office can process it.

Have a question or need help with our returns policy? Please contact our amazing Customer Service Queens.

If you've placed your first order using a welcome discount code and would like to lodge a return for a store credit, we will honour the discount code used.

Please contact our amazing Customer Service Queens and we will provide you with a new welcome code to use with your store credit.

We're so sorry you ended up with a piece that isn't top quality! This is certainly not what we expect our customers to receive and we’d love to get this sorted for you.

Please use our return portal to lodge a return and be sure to select the option for “Faulty Item”. The portal will then prompt you to upload an image of the item received and describe the fault.

Once reviewed and approved you’ll receive a complimentary return label.

Need help with a replacement or want to speak to our team? Please contact our amazing Customer Service Queens.

We're so sorry your order isn’t quite right! This is certainly not the experience we expect our customers to have and we’d love to get this sorted for you.

If you have received the wrong item please use our return portal to lodge a return and be sure to select the option for “incorrect item”. The portal will then prompt you to upload an image of the item received and for some additional information.

Once reviewed and approved, you’ll receive a complimentary return label.

If there is something missing from your order please reach out to our amazing Customer Service Queens, they would love to help!

Need help with a replacement or want to speak to our team? Please contact our amazing Customer Service Queens.

To prevent delays in processing your return we kindly suggest making sure all items are registered in our returns portal.

Should you need to change or place other items in your return parcel please contact our amazing Customer Service Queens.

Our Warehouse Team aim to process returns within 3 business days of delivery. This can occasionally extend to 1-2 business days during peak periods.

Once processed, a store credit in the form of a gift card will sent to the orders linked email. Please note all store credits created from a return has an expiry period of 1 year.

If your store credit voucher email doesn’t come through right away, please check your spam folder

If you having trouble locating your store credit or it's been longer than 3 business days since we received your return please contact amazing Customer Service Queens.

Simply contact our Customer Service Queens here, and they will resend this to you!

Please note store credits can only be resent to the email linked to the gift card.

Items purchased during a promotional sale period held for a limited time can be returned for store credit to the amount paid.

Items marked and listed as final sale will be located in our sale section and are not eligible for return.

Need more help with a return enquiry? Please contact our amazing Customer Service Queens.

We recommend checking the size guide specific to the product you are purchasing to ensure you find the right size for you.

The collection specific size guides can be found on the detailed product pages.

To find your measurements, please follow these instructions:

We suggest measuring four key points on your body to find your perfect size. It's best to wear as little clothing as possible when taking these measurements. We recommend holding the measuring tape flush against your body, ensuring not to pull too tightly for the most accurate measurements. If you don't have a tape measure, you can use a piece of string and measure it with a ruler afterwards!

Bust

Measure around your chest at the fullest point of your bust with no bra.

Waist

Measure around the narrowest part of your waist.

High Hip

Measure around your hips at the very top of your hip bone.

Bottom

Measure around the widest part of your bottom.

Hot Tips

Make sure the tape measure is parallel to the floor.

For accuracy stand with your feet together and your body relaxed for all the measurements.

If you’re still unsure which size to buy, please contact our helpful Customer Service Queens for tailored sizing advice.

Our sizing runs true to our cm/inch size guide.

We recommend checking the size guide specific to the product you are purchasing to ensure you find the right size for you.

The collection specific size guides can be found on the detailed product pages.

If need help narrowing down sizing, please contact our helpful Customer Service Queens for tailored sizing advice.

Our bikini tops and one pieces are all designed without padding, however all Bydee Swim is made with high quality double lined fabric.

Need help find the perfect style? Please contact our helpful Customer Service Queens for tailored sizing advice.

To ensure the long-lasting quality of your Bydee pieces, we recommend following the below care instructions.

• Hand-wash your swimwear in fresh, cold water with a gentle cleanser as soon as possible after wearing.
• Hang or lay your pieces flat on a clean surface in the shade immediately after rinsing.
• Ensure your swimwear is completely dry before storing it away.
• Please be mindful that exposure to sun cream, tanning lotion, and excessive chlorine may damage or discolour your swimwear.
• Avoid rough surfaces to prevent pulling and snagging.

We encourage you to avoid machine washing your swimwear pieces with detergents and bleach as these are too strong for swimwear fabrics. Hand washing will ensure your Bydee Swim pieces retain their colour & shape. If you choose to use detergent to hand wash your Bydee swimwear pieces, we suggest using a mild fragrance-free or a mild detergent specifically designed for swimwear fabrics.

Please note that exposure to sun cream, tanning lotion, and high levels of chlorine and magnesium can damage and/or discolour your swimwear pieces. Please also be cautious of rough surfaces, which can cause pulling and snagging.

If you have any more questions about caring for your Bydee pieces, please contact our amazing Customer Service Queens.

For detailed care instructions, please refer to the individual care label on your resort wear piece.

To ensure the long-lasting quality of your Bydee pieces, we recommend following the below care instructions.

• Hand-wash gently in cold water.
• After rinsing, hang or lay flat on a clean, shaded area. Be sure to keep out of direct sunlight and away from any rough surfaces.
• Avoid rubbing, soaking, or wringing your pieces.
• Do not machine wash, tumble dry, or iron. Light steam only.
• Avoid rough surfaces to prevent pulling and snagging.
• Remove any jewellery when dressing and undressing.

Bydee encourages you to follow the above instructions when caring for your pieces, as we do not take any responsibility for ruined or damaged garments due to poor washing and handling care.

If you have any more questions about caring for your Bydee pieces, please contact our amazing Customer Service Queens.

Earn 1 point for every $1 spent!

Bydee Babes can also collect additional points by following us on social media, signing up for SMS alerts, referring a friend and leaving reviews.

Don’t have an account? Join the club here.

Reward points can be redeemed within the Bydee Babes Clubs page once logged into your account.

Simply select “Redeem” and choose the amount you would like to redeem.

Once completed, a unique code will be sent to your email, which you can apply at checkout under the “Discount code or voucher” field.

Please note reward discount codes are valid for 30 days on orders over $100 and cannot be used in conjunction with any other discount codes.

Need more help redeeming your rewards? Reach out to our amazing Customer Service Queens.

Once you sign up for the Bydee Babes Club, your welcome code will be sent to you via email. If you don’t see it right away, please check your spam or junk folders, as it may end up there depending on your email provider.

If you are signed up to receive SMS alerts from Bydee, your welcome code will also be sent to you via SMS. 

Please note, reward discounts can't be combined with other promo codes.

Need assistance with your welcome code? Our amazing Customer Service Queens are here to help!

Your rewards tier is based on the total amount you’ve spent online and in-store over a 12-month period from the date you join the Bydee Babes Club.

Once you hit a Bydee Babes Club level, you’ll enjoy its benefits for a full 12 months. If you spend more and move up to a higher level during that time, we’ll notify you, and your new level will be valid for 12 months from the upgrade date (that becomes your new review date).

For example, if you earn 300 points and reach Silver Babe status, you’ll stay at that level for 12 months. If you then reach 600 points during that period, you’ll be upgraded to Gold Babe and enjoy Gold Babe perks for the next 12 months.

Don’t have an account yet? Join the Bydee Babes Club today!

Points should instantly reflect in your account. If not, please refresh your browser and clear your cache.

Need more help with your reward points? Reach out to our amazing Customer Service Queens.

You can redeem your points for a discount code as soon as you hit 200 points or save them for a larger reward later!

$20 reward voucher: 200 points
$30 reward voucher: 300 points
$50 reward voucher: 500 points

To redeem your points, just head to your account page and select “redeem now”. You will then receive an email with your unique discount code to enter at checkout!

*Rewards discounts are valid for 30 days, minimum spend of $100 and cannot be used in conjunction with any other discount codes. 

Need more help with your reward points? Reach out to our amazing Customer Service Queens.

Any discount codes redeemed from points are valid for 30 days after the day of redemption. If you wish to build your points to redeem a higher value, please ensure you use your points within a 12-month period.

Birthday rewards are valid for 30 days from receiving the discount code.

Please note only one reward discount can be used per order and cannot be used in conjunction with any other discount codes.

While others might forget, we never will! If you're a Babes Club, Silver Babe, Gold Babe or Platinium Babe you'll receive a special discount from us each year on your birthday to celebrate!

Just be sure to add your date of birth to your online account before your birthday, and you will receive your discount code via email within the month of your birthday!

The birthday rewards are:

Babes Club: $10

Silver Babe: $20 

Gold Babe: $25

Platinum Babe: $30 

Birthday discounts are valid for 30 days and can not be issued in advance. Minimum spend of $150 and cannot be used in conjunction with any other discount codes.

Having trouble locating your Birthday Reward? Reach out to our amazing Customer Service Queens.

Unfortunately, as our Global and US stores operate independently, reward members can not transfer points between them.

If you reside outside Australia, you may be subject to Duties and Taxes on your order. Unfortunately, these cannot be waived or reduced as they are a government requirement when buying goods from Australia.

If this is not relevant to your order and you are still experiencing issues, please reach out to our amazing Customer Service Queens.

Unfortunately, gift card purchases do not count towards your points. Points will be issued against the order on which the voucher is redeemed.

After signing in and clicking the Bydee Babes Club link, you can view your points and Bydee Babe Club level.

Need more help? Please reach out to our amazing Customer Service Queens.

Give your friends $20 off their first order and get $20 (200 points).

Referrals are only eligible to first-time customers who shop using the provided Bydee Babes Club referral code.

Need help with a referral code? Please reach out to our amazing Customer Service Queens.

It’s our world and we are passionate about contributing to sustainable practices and aim to collectively inspire positive change to benefit the planet. At Bydee, we understand our role in reducing our carbon footprint and are committed to continuously striving to reduce our environmental impact.

Want to learn more about our sustainable practices? Read more, here.

We make a conscious effort to be plastic-free in all aspects of our business.

All orders are sent out in mailer bags made from 100% biodegradable and compostable materials with your pieces delicately protected in our biodegradable cornstarch bags. 

Not only do we send orders packaged sustainably, but we have also partnered with our ethical manufacturers to receive all shipments plastic-free.

Our carry bags in-store are also recyclable (Just remove and reuse the ribbon!)

We don’t claim to be perfect, but we always promise to be ever-evolving as we strive to build upon our sustainably conscious practices.

We are committed to continue doing better and making responsible choices, so it's easy for you to make them too.

We absolutely do!

Our gift cards are available to purchase online and sent digitally.

Once you have selected your amount and checked out, your Bydee gift card will be generated and emailed to you within 24 hours of your purchase.

You can also send it directly to your loved one or print and gift away.

Please note gift cards cannot be used to purchase other gift cards.

Simply contact our Customer Service Queens here, and they will resend this to you!Please note gift cards can only be resent to the email linked to the gift card.

All purchased Bydee gift cards are valid for 3 years and can be used online and in-store. Please note any return store credits are valid for a year from the date of issue.

To use your gift card at checkout, simply enter your unique code within the “Discount code or gift card” field within the payment section of checkout.

This will automatically apply the amount to your order. 

If shopping in-store, please let our team know, and they’ll help with the next steps.

Need more help? Reach out to our amazing Customer Service Queens.

Shopping online?

We accept payment through Bydee Gift Cards, Afterpay, Klarna, Paypal and all major debit and credit cards, including AMEX.

Unfortunately, we cannot process payments via telephone or email.

Please note that orders placed through PayPal will not be fulfilled until the payment is no longer pending.

Visiting us in-store?

We accept payment through Bydee Gift Cards and all major debit and credit cards, including AMEX.

Unfortunately, we do not accept cash or Afterpay in-store, and we cannot process payments via telephone or email.

Need more help? Reach out to our amazing Customer Service Queens.

Our jewellery is 14K gold plated on a brass metal base. The pieces feature a range of natural stones and Cubic Zirconia along with some glass beads & stones.

Additionally, we use e-coating on our pieces. E-coating involves plating the metal with a thin, clear ceramic layer, which creates a barrier between the metal and the environment, protecting it from tarnishing. This process also makes the metal hypoallergenic, allowing those with metal allergies to wear our jewellery comfortably.

To learn more about an individual piece, we recommend checking out our product page or getting in touch with our amazing Customer Service Queens.

Our jewellery is gold-plated, and whilst minimal exposure to water is okay, we recommend reducing this exposure as much as possible to get the most out of your Bydee pieces.

Additionally, we use e-coating on our pieces. E-coating involves plating the metal with a thin, clear ceramic layer, which creates a barrier between the metal and the environment, protecting it from tarnishing. This process also makes the metal hypoallergenic, allowing those with metal allergies to wear our jewellery comfortably.

No, we are pleased to say that all Bydee jewellery is crafted without nickel or lead.

Our Jewellery is crafted to last; however, taking the time to care for your pieces properly will also ensure longevity; we recommend following our care instructions below: 

• To keep your jewellery looking new, please remove it before any strenuous activity and avoid water, lotions, or perfumes where possible.
• When applying lotions or perfumes, please allow time for the product to absorb before wearing jewellery.
• While minimal exposure to water is okay, reducing exposure will help you get as much as possible out of your Bydee pieces.

After wearing your jewellery, gently wipe down to remove any natural oils or products. When not wearing your jewellery, store in a cool, dry place.

With consistent wear, natural oils and dust can build up on your favourite jewellery pieces. To remove any build-up, we recommend using a gentle polish cloth without chemicals. Please avoid harsh cleaning or polishing chemicals.

After wearing your jewellery, gently wipe it down to remove any natural oils or products.

We accept returns for change of mind, size changes and style changes in exchange for a store credit. 

• The item(s) are returned in original condition, unworn, unwashed, and without odours (including perfumes), with tags attached.
• The return is lodged within 30 days of placing your order.
• Your item(s) must not be included within our SALE section at the time of purchase, as these are final sale; they will not be restocked and can not be returned.
• Please note that duties, taxes, shipping, and shipping protection costs are not eligible for store credit.

To lodge a return for a store credit, please use our returns portal.

Need more help? We recommend getting in touch with our amazing Customer Service Queens.

We sure do!

Please bring a copy of your emailed invoice so our Bydee Store team can process your return.

If you want to exchange your Bydee piece, we recommend calling our Bydee Store in advance to make sure we have stock in store.

Our current opening hours are listed below; this can vary seasonally and on public holidays! Please check Google here for the most up-to-date hours!

Opening Hours

Monday - Friday: 10am - 6pm

Saturday-Sunday: 9am - 5pm

Our beautiful store is located at 5/102 Dunning Ave, Rosebery, NSW 2018.

Click here for directions on Google Maps

We can't wait to see you in-store!

You can contact the store via call or text!

0410 954 720

Can't get through? Please leave a voicemail or text so the store team can get back to you.

Please note this is not a customer service line. At this time, our Store Team can only assist with in-store-related inquiries.

Need help with an online order or placing an order? Please contact our amazing Customer Service Queens.

We accept payment through Bydee Gift Cards and all major debit and credit cards, including AMEX.

Unfortunately, we do not accept cash or Afterpay in-store, and we cannot process payments via telephone or email.

Our bikinis have charms attached as pictured, but our Ópa collection will arrive without them.

We've designed five exclusive detachable gold-zinc alloy charms for the Ópa collection. Personalise your Zephyrus, Chrysanthe and Thálassa swim pieces by selecting a charm to attach as soon as they arrive!

The charms will arrive in a set of three or five (depending on the style you have purchased) and are designed to attach to the hardware at the centre front and tie closures of your swim pieces.

When you purchase a swim piece from the Ópa collection, you'll be prompted to add a set of charms to your cart when selecting your size.

Please note that these detachable charms are exclusive to our Ópa collection.

Our bikinis have charms attached as pictured, but our Ópa collection will arrive without them.

We've designed five exclusive detachable gold-zinc alloy charms for the Ópa collection. Personalise your Zephyrus, Chrysanthe and Thálassa swim pieces by selecting a charm to attach as soon as they arrive!

Each Ópa charm features a clasp closure so you can easily attach it to the hardware at the centre front and tie closures of your Ópa swim pieces.

To attach your charms to your Ópa swim pieces, gently apply pressure to the gold clasp to open it, then hook the charm onto the hardware. You can even add multiple charms to your pieces or mix and match by purchasing additional charm packs.

Please note that these detachable charms are exclusive to our Ópa collection.

Our Bydee Charms are made from gold-zinc alloy.

Want extra charms? Our Ópa charms are available for purchase in packs so you can mix and match babe!

Please note that these detachable charms are exclusive to our Ópa collection.